Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping at JJni.com. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Shipping Destinations

We currently ship to addresses within the United States. Shipping availability and charges will be displayed at checkout.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address.

Estimated Delivery Time

Standard shipping usually takes approximately 5–12 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to severe weather, carrier disruptions, holidays, customs inspections, or other circumstances outside our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the destination, product type, package size, and selected shipping method.

Any available free-shipping promotion will be clearly shown on the product page or during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.

Tracking information may take 24–72 hours to update after the package has been handed over to the carrier.

Multiple Packages

Some orders may be shipped in separate packages due to product size, availability, or different fulfillment locations. Packages may arrive on different dates, but you will not be charged additional shipping fees unless clearly stated during checkout.

Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has already shipped.

Delayed or Lost Packages

If your tracking information has not updated for several days or your package has not arrived within the estimated delivery period, please contact us through our Contact Us page.

We will assist you in checking the delivery status with the shipping carrier. A package will only be considered lost after the carrier has completed its investigation or confirmed the loss.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photographs of:

• The damaged item

• The shipping package

• The shipping label

• Any damaged packaging materials

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please:

1. Check around your property, mailbox, porch, garage, and other safe locations.

2. Ask household members or neighbors whether they accepted the package.

3. Allow up to 48 hours, as some carriers may mark packages as delivered before final delivery.

4. Contact the shipping carrier for additional delivery details.

If the package is still missing, please contact us so we can help investigate.

Returned Packages

Packages returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the package may require an additional shipping fee before they can be sent again.

Original shipping fees may be non-refundable when a package is returned for reasons unrelated to an error on our part.

Contact Us

If you have any questions about shipping or delivery, please contact us through the Contact Us page on JJni.com. Please include your order number so we can assist you more efficiently.